What are your shipping times and costs? 🚚
The delivery time within Germany is 3-5 business days (Mon-Fri). 📦 During special promotions (e.g., Black Friday), delivery may take up to 10 business days. ⏳ In rare cases, there may be delays with certain products, which will be shipped separately. ⚠️
You will find the exact delivery time in your order confirmation. 📨 Sometimes, delays can occur due to the carrier (DHL). You can check the status of your order at any time in your customer account.
For orders up to 49 €, shipping costs of 3.95 € apply within Germany. 🇩🇪 More information on shipping costs can be found here: Shipping Costs Information
How can I check my order and delivery status? 📦
Once your order is packed and ready for dispatch, you will receive an email with shipping details. 📨 This email will include a list of your products and the tracking number. 📍 You can also view this information anytime in your customer account. 👤
How is delivery handled, and which shipping provider is used? 🚚
We work exclusively with DHL as our shipping provider. 📦 The exact delivery will depend on the DHL carrier, but you can also change your preferred delivery option in the tracking information. 🔄
Do you ship to parcel stations or post offices? 🏤
Yes, you can specify your parcel station or post office as the delivery address. Please remember to provide your postal number to ensure your order is shipped without delay. 📮
What happens if my order cannot be delivered? ❌
Please check the delivery details you provided when placing the order; there may have been an incorrect entry. Once you see that your package is on its way back to us, feel free to reach out to us via email. 📧